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Elevating Your Customer Service
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Elevating Your Customer Service

Customer service is critical for all organizations, especially nonprofits. The community’s experience will be defined by the quality of support and communication they receive. Mediocre or even good customer service doesn’t cut it. Elle Benson will facilitate the group through developing a culture of customer service. You’ll gain the knowledge needed to train your organization on improved customer service through empathy, patience, adaptability, and communication.

 Export to Your Calendar 12/6/2018
When: Thursday, December 6th
9:00 a.m. to 12:00 p.m.
Where: Map this event »
The Regas Building
318 N. Gay Street
Knoxville 37917
United States
Presenter: Elle Benson
Contact: Chloe Perry
865-313-2077


Online registration is available until: 12/6/2018
« Go to Upcoming Event List  

Price:
Member: $75.00
Non-Member: $225.00
Student Member: $25.00


Learning Objectives Include:

  • Diagram characteristics of great customer service
  • Develop a plan of action to enhance organizational customer service
  • Identify tools and resources for on-going excellent customer service

ABN Leadership Certificate:

This workshop counts as 3 credits towards the ABN Leadership Certificate. To receive this certificate, a participant must earn 18 credits (six qualifying courses) within a two-year period. Credits are tracked on individual sub-accounts (not admin accounts) as course credit stays with the individual. For more information, contact Chloe Perry at cperry@betternonprofits.org.

 

ABN Nonprofit Human Resources Certificate:

This workshop counts as 3 credits towards the ABN Nonprofit Human Resources Certificate. To receive this certificate, a participant must earn 18 credits (six qualifying courses) within a two-year period. Credits are tracked on individual sub-accounts (not admin accounts) as course credit stays with the individual. For more information, contact Chloe Perry at cperry@betternonprofits.org.

 

SHRM Credits:

Alliance for Better Nonprofits is recognized by Society for Human Resource Management (SHRM) to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. Full participation in Elevating Your Customer Service is valid for 3 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

 

BIO:

Elle Benson is originally from Denver, Colorado and came to Tennessee via UT Knoxville, where she graduated from the College of Business. She recently completed her MBA in Leadership at Tiffin University. Before joining ABN, Benson served as Marketing Supervisor for LBMC, PC, and was the Director of Operations for the YWCA Knoxville. She is Past President of Young Professionals of Knoxville (YPK), and served as the Curriculum Chair for the inaugural YPK Leadership Certificate program. Benson serves on the board of Friends of Literacy, the American Marketing Association Knoxville, and the United Way Young Leaders Society.

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