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Elevating Your Customer Service
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Elevating Your Customer Service

The best practices in customer service from renowned brands will be discussed along with implementation strategies. This interactive three-hour session is designed to help participants elevate their organization’s level of customer service and build even greater support.

 Export to Your Calendar 5/16/2019
When: Thursday, May 16th
9:00 a.m. to 12:00 p.m.
Where: Map this event »
The Regas Building
318 N. Gay Street
Knoxville, Tennessee  37917
United States
Presenter: Chuck Carringer
Contact: Eddie Crim
865-313-2077


Online registration is available until: 5/16/2019
« Go to Upcoming Event List  

 

Price:
Member: $75.00
Non-Member: $225.00
Student Member: $25.00

 

 

Learning Objectives Include:

  • Discover customer service best practices
  • Consider the impact of culture on customer service
  • Overcome the most common challenges to excellence in customer service

ABN Nonprofit Human Resources Certificate:

This workshop counts as 3 credits towards the ABN Nonprofit Human Resources Certificate. To receive this certificate, a participant must earn 18 credits (six qualifying courses) within a two-year period. Credits are tracked on individual sub-accounts (not admin accounts) as course credit stays with the individual. For more information, contact Eddie Crim at ecrim@betternonprofits.org.

SHRM Credits:

Alliance for Better Nonprofits is recognized by Society for Human Resource Management (SHRM) to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. Full participation in Creating an Organizational Change Strategy is valid for 3 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

 

 

Level:

This course is intended for beginners with little to no experience in the topic. Please keep in mind, the levels are simply a guideline. Please contact Eddie Crim at ecrim@betternonprofits.org for specific questions about the level of this course.

 

BIO:

Dr. Chuck Carringer is an executive coach, trainer and speaker based in the Knoxville, Tennessee area. An expert in leadership development, Chuck partners with his executive coaching, training, and speaking clients to take their leadership and performance to the next level.  Chuck holds a doctorate in Executive Leadership emphasizing executive coaching and leadership styles and is a founding partner of the prestigious John Maxwell Coaching, Speaking, and Training Certification Program. 

 

Leveraging 30+ years of experience, Chuck understands the challenges leaders face and is passionate about creating an experience through his executive coaching, training, and speaking that encourages clients not to just think about leadership, but to embrace and implement these principles resulting in growth, improved performance and cultural change.

 

Chuck is a former distinguished, public school educator. He served 24 years in a variety of roles at the high school level including teacher, Hall of Fame coach (most career victories for any boys’ basketball coach in school history), Athletic Director, and Principal (during his tenure the graduation rate increased from 79% to 92% and he successfully completed a 58 million dollar construction renovation project).

 

Chuck is known for his successful executive coaching engagements with leaders at every organizational level helping them advance in both leadership and performance outcomes. Chuck has provided training and speaking sessions to diverse audiences featuring best practice content delivered in an engaging and inspirational style.

 

Cancellation Courtesy:
If you wish to cancel your registration, notification of your registration cancellation must be received by email to Eddie Crim at 
ecrim@betternonprofits.org five business days prior to the class. Please view our full cancellation policy here.

Special Accommodations:
If you require special accommodation in order to attend an ABN training, please contact Eddie Crim at 865-313-2077 or 
ecrim@betternonprofits.org no less than five days prior to the training you wish to attend.

 

 

 

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